Changed plans and had to cancel your trip? Ordered the wrong phone? We're travelers too so we fully understand.
STA Travel Connect offers a 100% refund of the full value of the original transaction (excluding shipping costs) if the phone and/or SIM card is returned successfully to an ekit.com office unused with all components and original packaging within 7 days of the receipt of the package.
STA Travel Connect also offers a warranty on defective phones and SIM cards, and will replace them if they become defective, and are reported to customer service as defective, within the warranty period. The warranty period varies from 30 days from purchase to 12 months from purchase depending on the model of the phone, and 90 days from purchase for SIM cards.
If an item you ordered from STA Travel Connect does not meet your expectations or you do not need it any more, you can mail it back to us and we will process the return.
To return an item:
The return process can take 2 to 3 weeks.
STA Travel Connect does not provide refunds of shipping costs or credit card charges for calling time that has been partially used. You will have to pay for the shipping of the return to the designated ekit.com office address in the United States, United Kingdom or Australia. STA Travel Connect reserves the right to not refund packages or provide replacements for items that are incomplete or in a damaged condition.